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Q. How can I participate in UNHCR's decision making processes and provide UNHCR with feedback on the services I receive?
Communicating with Communities (CwC) is an integral approach employed by UNHCR, underpinning all interactions between the organization and refugees or people of concern. This approach is aimed at facilitating two-way communication to ensure refugees' voices are heard and their information needs are met.
You are encouraged to inquire about the specific mechanisms and channels available in your respective locations as practical implementation may differ based on local factors:
UNHCR's feedback systems: UNHCR has specific channels for your concerns and complaints to be heard and addressed on issues like fraud, or sexual exploitation and abuse.
Participatory Assessment process: This tool involves refugees in discussions and checks that influence the decision-making processes at UNHCR. It helps UNHCR understand the needs and concerns of different community members, including gender, age, and diversity considerations.
Collaboration with NGOs: These organisations often work closely with UNHCR and communities, and can assist in ensuring your voice is heard.
Public information sharing systems: Platforms such as Facebook, X (former Twitter), and WhatsApp are commonly used to disseminate important information.
Information Centres: These are physical locations where you can go to receive information about available services and how to access them. Staff are present to answer any questions you may have.
Hotlines and Helplines: These are phone numbers you can call for information, assistance, or to report complaints or concerns.
gap minder
Agency & Intention in Participatory Data Gathering
Unequal power dynamics and bias in question design and interpretation of feedback by UNHCR that both implement and evaluate its own performance can lead to inaccuracies in understanding, interpreting and representing the needs and sentiments of asylum seeker and refugee communities.
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